Solutions designed
to work for your business - saving time, saving money, investing in the
future
Support
We have numerous Service Level Agreements available to you. You can
select from the table below. Alternatively, we can provide a support
service specifically designed to meet your individual business requirements.
Some Support Agreements include free core upgrades, consultancy and on-going
training.
SLA
type |
General conditions |
Standard |
0900 to 1800 Monday to Friday based on telephone and remote dial in. |
Standard plus |
0800 to 2000 Monday to Friday based on telephone and remote dial in. |
Extended |
0900 to 1800 Monday to Sunday based on telephone and remote dial in. |
Individual |
As specified by you based on telephone and remote dial in. |
24 hour |
A full 24 hour service based on telephone and remote dial in. |
Web |
Website based utilising e-mail and the automatic Incident Log download service |
Support Reporting Form
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